Whichever courier you choose aim to scan the parcel and offer an update every 24 hours. If when you check the tracking there have been no updates for over 24 hours, please get in touch with us. The customer service team are happy to help but make sure that you have a few details to hand that will help us help you.
- Booking reference – this is the same as your tracking number and looks something like MPD1234-5678-1
- Packaging description – we need to be able to tell the courier what it looks like on the outside
- Parcel contents – we need to be able to tell the courier what is in the parcel, including the make, model, colour and any distinguishing features of your items