Our courier partners enjoy a huge 95% success rate for both collections and deliveries. That said, while most go without a hitch, very occasionally things can go wrong and none of the couriers are able to guarantee their collection and delivery dates. Anything from road closures and heavy traffic to bad weather and accidents can affect the courier’s route and whether they can collect and deliver your parcel on time. If you encounter this we’re truly sorry for the inconvenience, we are here to help. Contact us now to reschedule a collection and have your parcel delivered as soon as possible.