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What happens if I'm not in for my delivery?

If there’s no one available when the courier arrives to deliver your parcel, one of several things could happen.

The courier will:

  1.      Leave a card stating they tried to deliver the parcel but no-one was available
  2.      Add a tracking note advising they attempted to deliver but no one was available.
  3.      Leave your parcel with a neighbour, possibly leaving a card to advise of this.
  4.      Leave your parcel in a safe place (so long as the service does not require a signature), possibly leaving a card to advise of this.

If you weren’t available when the courier knocked at your door, first of all check the tracking as the courier may have added a note. Next, contact us and we will help you re-arrange for a more suitable day. Please remember that to have your re-delivery arranged requires 24 hours’ notice and may result in additional charges being applied so try to select a convenient delivery day when booking your delivery. 

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