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Common Questions Answered:

  • How do I send a parcel outside the UK

    There are some extra things to consider when you send a parcel outside of the UK (plus when you send to the Channel Islands, Gibraltar and the Isle of Man and all members of the EU). We’ve listed ...

  • Can the courier collect the parcel if I leave it unattended?

    Because it's better to be safe than sorry, our couriers are not able to collect your parcel if it's left unattended outside your property. Please be sure that there is someone at the addre...

  • Can I add extra compensation cover?

    The good news is that most of our courier services come with compensation cover included for free so long as your parcel is packaged according to the packaging guidelines and doesn’t contain any i...

  • What if I don't have my own pallet?

    It is possible to book a pallet & wrap service with a number of our couriers. As part of these services, the courier will supply a pallet for your goods to be loaded on to.

  • What happens if my item overhangs the pallet?

    If your item is not fully contained within the pallet base, you should book space for two pallets to accommodate this. However, pallets are lifted by a forklift, which can only lift one pallet at ...

  • What is a Pallet & Wrap service?

    In order to be safely transported, your item must be wrapped, and strapped to a pallet. Pallet wrapping (like cling film) secures your goods to the pallet ready for transportation. Wrapping provid...